KEY PEOPLE INDICATORS
If people are, as a category, a firm’s biggest potential risk, it’s fair to ask what indicators are available to monitor that risk, and in particular to monitor the constituent risks and their controls (see Table 14.2). When you look at the chain of cause and effect, many indicators relating to process and systems risks and controls in the end come back to some form of people risk. They tell you much about levels of competence in the firm, as well as vulnerabilities, which may point to the need to strengthen controls in the form of training or simply better people management.
It is easy to gaze at your navel, but it is much better to find out what others see in you. In Chapter 3, Risk management and culture, we showed a ...
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