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Mastering ServiceNow - Second Edition by Martin Wood

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Making the most of the UI

ServiceNow is constantly improving the user interface to help you use the platform more effectively. The version used for fresh instances in Helsinki is UI16, and it takes advantage of modern browsers to provide a clean look while giving some really useful features, some of which are touched on here.

Old browsers (such as IE 7 and 8) can't use UI16 and default back to UI11. Instances that were upgraded from an older version must activate the plugin manually. The product documentation has much more information:

https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html.

Finding your way around the interface

Do you lose things? Me too. I lose ...

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