O'Reilly logo

Mastering ServiceNow - Second Edition by Martin Wood

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Summary

This chapter explored the key design principles that ServiceNow is built on, ensuring the foundations of the platform are well understood. A ServiceNow instance is a single-tenancy design, giving you a great deal of control and independence over how the platform works for you. The architecture of the system relies upon its database to store all configuration and data, so the hosting of ServiceNow gives a redundant pair for maintenance, disaster recovery, and performance reasons.

Creating tables and fields is a fundamental part of administrating ServiceNow. There are many field types available, from strings to URLs and choice fields. The dictionary stores information about each field and can make the values of the field either unique or ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required