O'Reilly logo

Mastering ServiceNow - Second Edition by Martin Wood

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Organizing groups and users

In Chapter 2, Developing Custom Applications, the User table was extended to create the home for the Guest records. It is generally a good idea to keep all your users in the User [sys_user] table, since it lets you use things such as notifications and Connect easily and effectively.

To organize users, put them into groups. Groups and users have a many-to-many relationship. One person can be a member of many groups, and a group can have many members.

Tip

Groups are stored in the sys_user_group table. The relationship between groups is stored in the Group Members[sys_user_grmember] table.

Groups are also hierarchical. A group has a reference field pointing to the group table, letting you build up a parent-child structure. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required