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Mastering ServiceNow - Second Edition by Martin Wood

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Using departments and companies

In addition to groups, ServiceNow also lets you associate users with departments and companies.

The Department [cmn_department] and Company [core_company] tables are slightly different to groups in that they have a one-to-many relationship with users; a user is only ever a member of a single department and company.

Each of these tables records relevant information: a department has a cost code and a manager, and a company may be a vendor, manufacturer, a customer or a mixture of all. Both tables are hierarchical and have a parent field.

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