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Mastering ServiceNow - Second Edition by Martin Wood

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Chapter 6. Events, Notifications, and Reporting

Communication is a key part of any business application. Not only does the boss need to have an updated report by Monday, but your customers and users also want to be kept informed. This can take up a lot of time - so wouldn't it be better if was made easy?

ServiceNow helps users to know what's going on, automatically and quickly. In this chapter, we'll explore the functionality available. The platform can notify and provide information to people in a variety of ways:

  • Registering events and creating scheduled jobs to automate functionality
  • Sending out informational e-mails when something happens
  • Live dashboards and home pages showing the latest reports and statistics
  • Scheduled reports that help with handover ...

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