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Mastering ServiceNow - Second Edition by Martin Wood

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Chapter 7. Exchanging Data – Import Sets, Web Services, and other Integrations

So far, our journey through ServiceNow has focused on configuring the platform and creating a new application with scripts, data structures, and workflow functionality. But a ServiceNow instance that doesn't exchange data, requires manual interaction every time an employee joins or leaves, or needs task information copy-pasted into another system is a ServiceNow instance not being used to its full capability.

This chapter explores how ServiceNow can make it easy to exchange data with almost any other system. There are quite a few ways to make this happen:

  • Let other systems pull information using Direct Web Services with no configuration in ServiceNow
  • Import and export ...

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