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Mastering ServiceNow - Second Edition by Martin Wood

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Working inside the data center - introducing the MID server

The Management, Instrumentation, and Discovery (MID) server is designed to ease communication with external systems that sit inside a customer's data center. While ServiceNow can easily integrate with cloud-based systems without one, integrating with systems behind a firewall requires extra help.

The MID server is not a device, and does not run on the instance-it is installable Java software that runs on customer infrastructure. This provides the following capabilities:

  • The MID server has direct communication with other systems, since it is in the customer's network. This is very useful for communicating via unencrypted protocols, such as JDBC.
  • Scripts that run on the MID server have access ...

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