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Mastering ServiceNow - Second Edition by Martin Wood

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Chapter 8. Securing Applications and Data

Data is often one of the most important assets of a business, and your ServiceNow instance is likely to contain a lot of it. Companies are often concerned about the mechanisms that protect data in ServiceNow in order to control against various types of loss:

  • Stolen financial information, which can create loss of revenue, customers, and partners as well as leading to fines or legal action
  • Personally identifiable information (PII), which must be secured to ensure that data privacy laws and the privacy of your employees are respected
  • Information regarding the separation of duties and authority checking, such as during approvals and when updating other sensitive information
  • Knowledge-based information, such as ...

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