O'Reilly logo

Mastering ServiceNow - Second Edition by Martin Wood

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 9. Diagnosing ServiceNow – Knowing What Is Going On

Have you ever written code that is longer than a few lines and had it work the very first time? Has a script always worked perfectly? The answer probably is no. Things don't always go according to plan during a complex implementation. Functionality doesn't quite work as you-or someone else-expects. Therefore, the tools and techniques needed to investigate the issue, come up with a diagnosis, and hopefully find a solution are a critical part of any administrator's toolkit.

ServiceNow provides a wide variety of ways to understand what is happening in the system. This chapter covers many of the ways through which the instance can tell you what's going on:

  • Session logs give you insight into ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required