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Mastering ServiceNow - Second Edition by Martin Wood

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Tracking each page request

Each time that a user attempts to access something in ServiceNow-a list, a form, or anything else-the request is logged along with several useful data points in the Transaction Log:

  • The exact date and time at which the request was managed
  • The type of item, which includes Form, REST, List, Scheduler, Report, and SOAP.

    Note

    You may notice just how many REST requests UI16 runs for Connect. Sometimes they become overwhelming, so you may want to filter them out. Note that AJAX requests are not recorded.

  • The URL that often includes the query or record that was being accessed, for example, x_hotel_maintenance_list.do?sysparm_query=active=true.

    Tip

    If the request is an update to a record, this will most likely occur through a UI action ...

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