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Mastering ServiceNow - Second Edition by Martin Wood

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Chapter 10. Packaging with Applications, Update Sets, and Upgrades

A ServiceNow instance is independent. Making changes to one instance will not affect another. But since every customer has multiple instances, how should you move your carefully developed and tested scripts between them? Obviously, you wouldn't want to repeat the configuration over and over again, and copying and pasting is time consuming and fraught with mistakes.

This chapter explores the mechanisms that will help you to implement an effective development methodology, letting you release good-quality configurations in a consistent manner. It will review the following topics:

  • Update Sets record configuration into groupings, bundling code and other items together.
  • Source control

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