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Mastering ServiceNow - Second Edition by Martin Wood

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Adding more with plugins

Every ServiceNow instance includes many hundreds of plugins. Each contains a different part of the ServiceNow system: some provide licensable functionality, some provide integrations or additional add-ons, and some provide core platform capabilities. Together, they provide all of the native functionality of ServiceNow.

There is a wide variety of capabilities contained within plugins. This short selection gives an indication of what is available:

  • Approvals with e-Signatureasks for your username and password whenever you perform an approval
  • Coaching Loops lets your staff review how a task has been completed by using an automated framework
  • Email Filters helps you delete spam automatically and sort the rest into separate mailboxes ...

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