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Mastering ServiceNow - Second Edition by Martin Wood

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Managing instances

Making the most effective use of your allocated instances means understanding and implementing an effective plan. Following a simple set of rules will ensure that the configuration and data is in the right place at the right time. The following diagram shows the typical actions to a customer's instances:

Managing instances

Managing a complex system with multiple stakeholders and business-critical applications is challenging. However, by leveraging the platform in the right way, it can be made easier to deal with ServiceNow. These tips will help:

  • Use a three-tier hierarchy. Ensure that you know what activities will be carried out on each instance and ...

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