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Mastering ServiceNow - Second Edition by Martin Wood

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Starting with Service Portal

A Service Portal page is a collection of widgets. Each widget performs a function, such as listing active Maintenance requests or details about a single task, providing a way to add or remove attachments, or even displaying your location on a map.

In many cases, there is already a widget that does what you want. There are around 100 widgets provided by the base configuration, most of which have ways to make them work for you. And the Service Portal designer provides a very easy-to-use interface to let you add, remove and configure these widgets to whatever page you choose. Of course, you can build your own, too!

Getting the assets

Creating a visually attractive portal usually means that logos and graphics will be required. ...

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