O'Reilly logo

Mastering ServiceNow - Second Edition by Martin Wood

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Including Jelly in the standard interface

Jelly is not reserved for building custom pages. Since the ServiceNow platform is built using the language, there are several places you can inject your own code to further control your instance.

Adding formatters

One of the simplest things to do with Jelly is to create a formatter. This provides a mechanism to include a UI Macro in a form. Navigate to System UI > Formatters to see the out-of-the-box items. There are several examples, including the process flow formatter, the activity log, and the variable editor placed on the ITSM tables, that show what is possible.

Let's cover a simple but useful example. This will run on the Maintenance form, making it more obvious when an SLA has been breached:

  1. Navigate ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required