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Mastering ServiceNow - Second Edition by Martin Wood

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Summary

One of the benefits of a web-based application is that anyone can access it. Web browsers are built in to phones and tablets. This accessibility means that ServiceNow is great for building a self-service interface, something that allows guests of Hotel Gardiner to see and submit information themselves.

The easiest way to provide a self-service portal is to use the standard interface, with requesters logging in and using similar forms and lists to fulfillers. This provides a very quick setup, with mainly security rules to think about.

However, the look and feel of the standard interface is likely to be overwhelming to a non-technical user. List and forms provide lots of functions, with checkboxes, menus, and icons. This is great for power ...

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