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Mastering ServiceNow - Second Edition by Martin Wood

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Preface

Congratulations! You have just become the ServiceNow system administrator for Gardiner Hotels, one of the most successful chains in the region. The CIO realized that ServiceNow fits his needs exactly: it gives him a suite of feature-rich applications built to manage an array of service-management domains, including IT, HR, and facilities.

But what really caught his eye was what the platform brings. All the applications rely on a core set of capabilities, providing powerful logic, data manipulation, integration, and security features. Understanding all these elements not only helps you build your own applications quickly and easily, but it also allows you to understand how every other application works.

This book guides you through creating ...

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