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Mastering ServiceNow - Second Edition by Martin Wood

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Who this book is for

This book will be most useful to those who have a good grounding in web technologies and computer science but don’t know too much about ServiceNow. We discuss how ServiceNow implements common design patterns and technologies, enabling you to get a better understanding of how your instance works.

There is a great deal of functionality in ServiceNow, and it simply isn't possible to cram everything into a single book. ServiceNow has a comprehensive wiki and a popular community forum. The ServiceNow training department has a series of mixed-media courses to get you up to speed quickly. We aren't going to replicate those, especially the application-specific ones, but there will be some overlap.

There are several sources of documentation, ...

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