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Mastering ServiceNow by Martin Wood

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Storing data

There are lots of different fields provided by the ServiceNow platform. We will explore some of the simpler ones first, before moving on to the fundamental backbone of the data structure with reference fields:

  • Journal input: These fields provide an always-empty textbox designed to store notes, but does not store the information in the field on which it's created. Instead, when you enter text into a journal input field, it's saved in the Journal Entries [sys_journal_field] table.
  • Journal list: They don't have any entry capabilities at all. Instead, you make it dependent upon a journal input field, and it shows all its entries by querying the Journal Entries table automatically. This allows you to have two journal input fields for one ...

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