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Mastering ServiceNow by Martin Wood

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Scheduling jobs

You may be wondering how the platform processes the event queue. What picks them up? How often are they processed? In order to make things happen automatically, ServiceNow has a System Scheduler. Processing the event queue is one job that is done on a repeated basis.

Tip

ServiceNow can provide extra worker nodes that only process events. These shift the processing of things such as e-mails onto another system, enabling the other application nodes to better service user interactions.

To see what is going on, navigate to System Scheduler > Scheduled Jobs > Today's Scheduled Jobs. This is a link to the Schedule Item [sys_trigger] table, a list of everything the system is doing in the background. You will see a job that collects database ...

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