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Mastering ServiceNow by Martin Wood

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Chapter 6. Exchanging Data – Import Sets, Web Services, and Other Integrations

The journey through ServiceNow has focused on configuring the platform, and creating a new application with scripts, data structures, and workflow functionality. However, an instance that doesn't exchange data; an instance that requires manual interaction every time an employee joins or leaves; or that needs task information copy-pasted into another system, is an instance not being used to its full capability.

This chapter explores how ServiceNow can make it easy to exchange data with almost any other system. There are quite a few ways to make this happen:

  • Let others' system pull information using Direct Web Services with no configuration
  • Import flat files like CSV, XML, ...

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