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Mastering ServiceNow by Martin Wood

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Connecting to Web Services

So far, this chapter has concentrated on how other systems can connect to. In contrast, a SOAP or REST Message is the mechanism for ServiceNow to initiate the connection, and specify what data is sent or received.

Creating an outbound SOAP Message is achieved in just a few clicks. When the platform is provided with a WSDL, it scans it, automatically building out the relevant methods. This process of consuming the WSDL means that the configuration of a SOAP Message is very straightforward. To send a message, however, you must write some code, usually to include in a Business Rule. The platform will even generate a starting point for you!

Creating tasks after assignment

One common use of SOAP Web Services is to send information ...

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