Mastering the Art of Feedback—Business Skills

Table of contents

1. Copyright
2. Great Feedback Skills
   1. Getting Started: Know Yourself
   2. Giving Feedback
      1. Show Consideration
         1. Monitor Your Behavior
         2. Practice Active Listening
         3. Express Concern and Caring
      2. Withhold Judgment
         1. Do Not Evaluate
         2. Do Not Assume Intent
         3. Do Describe Specific Behavior
      3. Deliver at an Appropriate Time
      4. Provide Freedom to Change or Not
      5. Check for Readiness
      6. Check for Clarity
   3. Receiving Feedback
      1. Show Consideration
      2. Monitor Your Behavior
      3. Practice Active Listening
      4. Withhold Judgment
      5. Do Not Rationalize Your Behavior
      6. Ask for Specific Details
      7. Ask for Postponement
      8. Maintain Your Ability to Choose
      9. Make a Choice
      10. Check for Readiness
      11. Determine Consequences
      12. Check for Clarity
      13. Ask Questions
   4. Developing Your Feedback Skills
      1. Step 1: Set Goals
      2. Step 2: Gather Facts
      3. Step 3:Ask for Feedback
      4. Step 4: Identify a Support Network
      5. Step 5:Take a Risk
      6. Step 6: Learn Continually
      7. Step 7:Take Small Steps
      8. Step 8: Lighten Up
3. References & Resources
   1. Articles
   2. Books
   3. Infolines
4. Job Aid
   1. Feedback Action Plans
      1. Action Plan for Giving Feedback
         1. The Situation
         2. The Feedback Process
         3. The Feedback Elements
         4. Reaction
         5. Assessment
      2. Action Plan for Receiving Feedback
         1. The Situation
         2. The Feedback Process
         3. The Feedback Elements
         4. Reaction
         5. Assessment