Mastering the Art of Feedback—Business Skills

Book Description

Giving feedback, especially negative feedback, is one of the most difficult duties of a manager or supervisor. This Infoline describes the process of giving and receiving feedback and shows you how to improve your feedback skills. The issue offers a feedback effectiveness self-assessment, a feedback readiness assessment, and an 8-step process for developing and enhancing your feedback delivery skills.

Product Information

  • Title: Mastering the Art of Feedback—Business Skills
  • Author(s): Mary Steinberg, Pamela Largent, Holly DeForest
  • Release date: August 2003
  • Publisher(s): Association for Talent Development
  • ISBN: 750308