We struggled to name the fifth High AR capability in our framework. We looked at data, recalled conversations with company executives, and wrestled with a thesaurus to understand what we were observing. Some observations were straightforward. At an individual level, we noted in Chapter Four how individuals with well-developed relationships in their personal and professional lives are healthier; that is, they have greater social wellness. Building on this, research tends to support the premise that individuals with larger networks of friends and associates are happier and physically healthier.
At the next level, teams with well-developed internal relationships with other members perform better, make sense of situations ...