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Mastering vRealize Automation 6.2 by J. Powell

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How to monitor service requests

As we alluded to in the preceding section, the end user can monitor the status of their request in several ways:

  • On the main page of the vRealize Automation web portal under the My Open Requests workspace
  • Under the Requests tab. Clicking on the item number of the request will reveal additional details about the status of the request.
  • Under the Inbox tab. Clicking here will display any requests with pending approvals. You can also see if an approval was accepted or rejected. This is also located on the main page of the vRA web portal by default.
  • Waiting for e-mail. Assuming your end users are busy, this is the most likely way an they will know when their service request is fulfilled. After all, software developers usually ...

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