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Mastering Zendesk by Cedric F. Jacob

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Chapter 1. Configuring Your Own Zendesk

Zendesk is definitely one of the most straightforward and easier environments to set up. Its sleek design and intuitive processes are most probably one of the reasons why so many companies started using Zendesk. It screams simplicity and simplicity is fast.

Mastering Zendesk, however, can be challenging, and acquiring the necessary knowledge ends up being a time-consuming process. Relying on loose bits of information throughout the Internet to comply with the ever-growing and more complex requirements for your support environment can lead to a lot of backpedaling and frustration.

Since you are reading this book, I can safely assume that you have been working with Zendesk for a while or at the very least, that ...

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