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Mastering Zendesk by Cedric F. Jacob

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Evaluating individual requirements

Evaluating your individual requirements is a crucial part of customizing your Zendesk environment. As with most systems, there are various ways to achieve a desired outcome, each with its own benefits and drawbacks. It is important to understand that the scalability of your setup highly depends on the early planning phase, allowing for a carefully structured implementation. Therefore, a great understanding of your overall requirements is paramount.

Our example company

Before we can go through the process of such an evaluation, we need to establish a far-reaching scenario by creating a fictitious example company. For the sake of simplicity and not having to refer to the company as an example throughout this book, ...

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