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Mastering Zendesk by Cedric F. Jacob

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Summary

In this chapter, we went through the very basics of a Zendesk setup and its different elements. By following a simple example, you learned how to evaluate individual requirements and how to create a road map for the final implementation.

In the next chapter, you will learn everything there is to know about agent roles, groups, organizations, and user tags. We will also cover different methods to import existing user databases. After covering these topics, we will revisit our example company and apply some of the knowledge you have learned.

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