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Mastering Zendesk by Cedric F. Jacob

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Organizations

Organizations can be very helpful when managing workflows, though there is no imperative need to associate end-users with an organization. Therefore, we should ask ourselves this: do we need to use organizations to achieve our desired workflows?

Before we can answer this question, let's have a look at how organizations work in Zendesk.

When creating an organization within Zendesk, you may choose one or more domains associated with that organization. As soon as an end-user creates a ticket using an e-mail address with that specific domain, the user is added to that organization.

There are a few more things you can set within an organization. So let's have a quick look at all the available options.

In order to add a new organization, simply ...

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