Organizations can be very helpful when managing workflows, though there is no imperative need to associate end-users with an organization. Therefore, we should ask ourselves this: do we need to use organizations to achieve our desired workflows?
Before we can answer this question, let's have a look at how organizations work in Zendesk.
When creating an organization within Zendesk, you may choose one or more domains associated with that organization. As soon as an end-user creates a ticket using an e-mail address with that specific domain, the user is added to that organization.
There are a few more things you can set within an organization. So let's have a quick look at all the available options.
In order to add a new organization, simply ...