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Mastering Zendesk by Cedric F. Jacob

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Summary

In this chapter, you learned about Zendesk users, roles, groups, organizations, and user tags. Following up on our road map, we laid important groundwork for a functioning Zendesk environment by setting up some of the basic requirements for more complex workflows.

In the next chapter, you will learn about different custom fields, how they can be used, and how we will utilize them in our example scenario.

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