In this chapter, you learned about fields in Zendesk. You learned about the general purpose of fields and how we can create and utilize the custom user, ticket, and organization fields. You now know their overall place in our Zendesk setup and what to keep in mind when planning and adding custom fields.
In the next chapter, you will learn about different ticket channels and how to set them up properly. We will use our ExampleComp road map to continue the journey of our Zendesk customization.