Setting up Zendesk channels
Now that we have a better understanding of Zendesk's channels, let's commence and go through the actual setups.
What channels did we plan to set up? Let's refer to our road map again:
- Help Center / Support Form
Let's start with the most common of channels: the Email channel.
Adding internal e-mail addresses
We will start by adding an internal e-mail address:
- Click on the Admin icon (gear symbol) located in Zendesk's sidebar.
- Click on Email located under CHANNELS within the admin menu.
- Click on Add address in the right upper corner and then click on Create new Zendesk address: