In order to navigate to the automations page, follow these steps:
- Click on the Admin icon (gear symbol) located at the bottom of Zendesk's sidebar.
- Click on Automations located under BUSINESS RULES within the admin menu.
- In order to create a new automation, click on add automation on the right side of the screen:
We will be presented with an empty automation waiting to be set up. We can divide this page into the following items:
- Automation title
- Meet all of the following conditions
- Meet any of the following conditions
- Perform these actions
First we can choose the Automation title. Again, it makes sense to use some sort of statement ...