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Mastering Zendesk by Cedric F. Jacob

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Custom ticket views

In order to take advantage of our ticket's automatic priority system, we will need to create views that sort tickets according to those values. Let's take a quick look at how we would set up such a view.

In order to navigate to the Views page, follow these steps:

  1. Click on the Admin icon (gear symbol) located in Zendesk's sidebar.
  2. Click on Views located under MANAGE within the admin menu.
  3. In order to create a new view, click on Add view on the right side of the screen:

Custom ticket views

We will be presented with an empty View waiting to be set up. We can divide this page into the following items:

  • View title
  • Meet all of the following conditions
  • Meet any ...

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