O'Reilly logo

Mastering Zendesk by Cedric F. Jacob

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Summary

In this chapter, you learned about Zendesk's integration and extension capabilities, the Marketplace, how to utilize its apps, and how to create a custom app using the ZAT. We also tackled two of the most complex integrations–JIRA and Salesforce.

In the next chapter, you will learn about advanced reporting options utilizing GoodData as well as Zendesk's new tool called bime.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required