In this chapter we learnt how to utilize Zendesk's very own reporting capabilities. We learnt about GoodData for Zendesk also called Insights and learnt how to create more complex custom reports and metrics.
Creating reports can be a lot of fun and I suggest spending some time on planning your reports. Asking questions is the first step. Using GoodData will give you the answers.
In the next chapter we will go through Zendesk's security settings, cover best practices and learn about SSO.