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Mastering Zendesk by Cedric F. Jacob

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Summary

In this chapter, you learned about Zendesk's security options in direct correlation with recommended security practices. You learned about preventive security measures as well as the importance of ongoing checks. We reviewed Zendesk's SSO options and looked at two more complex examples (JWT and SAML).

I do encourage you to create a security document, outlining not only your standard security settings, but also your ongoing security tasks for you and your team. I also encourage you to talk to your company's web developers about the best SSO option for you.

In our next chapter, you will learn about a few different ways to troubleshoot your Zendesk setup.

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