Chapter 9. Troubleshooting Zendesk

Almost every time we customize a system, it becomes more complex and therefore prone to error. When it comes to Zendesk, troubleshooting mainly consists of identifying the cause of unexpected behavior or dealing with overall performance issues.

While Zendesk's own support is great and will, most likely, locate and fix the problem for you, troubleshooting Zendesk yourself can save time and further your understanding of your setup.

In this chapter, we will highlight some of the most common issues and troubleshooting techniques. You will learn how to isolate problems and fix them accordingly.

The following topics will be covered in this chapter:

  • Troubleshooting performance issues
  • Troubleshooting business rules 
  • Troubleshooting ...

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