Troubleshooting Zendesk Apps is definitely a job for our developers, or more likely the developer of the app itself.
If the issue persists after reinstalling the app, we can find the developer's e-mail address in our app's general settings:
However, there is something we can do to help the developer understand the exact issue.
All modern web browsers come with developer tools. These tools can be used for a range of things, such as inspecting a website's HTML structure.
How does one open those tools?
Opening these tools varies depending on the browser and your OS. Here are some examples: