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Mastering Zendesk by Cedric F. Jacob

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Zendesk apps

Whenever we miss a functionality in Zendesk, our minds should wander off towards creating a custom app. Let's review a few app ideas without going into too much detail.

Custom tagging app

Zendesk tags are very useful. However, adding and removing tags can be a tricky process, known to be prone to error. Too easily can we remove or misspell a tag without noticing.

If adding and removing tags plays a part in your workflows, creating an app for it can make a huge difference.

We can use a simple HTML script to display two buttons on our layout:

Custom tagging app

Some CSS magic can add the final touches, making the buttons look less boring:

The end product ...

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