In this chapter, we looked at some of my favorite tips and tricks when it comes to customizing Zendesk. We revisited some of Zendesk's most prominent components, learned how to utilize them in a different way, and consequently how to add more functionality to our environment. We dove a little deeper into the possibilities when it comes to custom apps, and I am sure some of you already have your own ideas and plans in mind.
I hope that by now you have a greater understanding of Zendesk's capabilities. I am glad of having had the opportunity to become a part of your Zendesk journey. Never forget to have fun with your setup and to think outside the box. There is so much more customizing to do.