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Mastering Zendesk by Cedric F. Jacob

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About the Author

Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.

I would like to thank Sanjeet Rao and Prachi Bisht from Packt publishing, who trusted me with this project and guided me through the process of writing my first book.

I would also like to ...

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