O'Reilly logo

Mastering Zendesk by Cedric F. Jacob

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

About the Reviewer

Maria Herrmann holds a Masters degree in Language and Communication, leading her to work as an online editor, technical translator, and communication strategist in companies with an international background. For the last few years she has been working in the customer service department of an international technology start-up in Germany − setting up, administrating, and troubleshooting a multilingual Zendesk environment, including: processing large amounts of incoming tickets by using complex triggers and automations for several channels, creating custom macros and applications, producing statistics to improve performance, and designing and implementing a help center.

Firstly, my appreciation goes to the author himself, with ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required