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Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations by Grady Brett Beaubouef

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Appendix A. Summary of Challenges

Challenge

Chapter

Audience

Identify up-front the decisions that customers need to make.

Chapter 1 — Focus on Business Results

Implementation Partners

Reduce alignment risk by speaking in business terms and not technical terms.

Chapter 1 — Focus on Business Results

Implementation Partners, IT

Perform a business value analysis on existing processes in order to eliminate non-value-added requirements.

Chapter 1 — Focus on Business Results

Customer

Document existing business processes to better identify organizational change.

Chapter 2 — Invest in Your Implementation Partner

Customer

Develop trust with implementation partners to foster greater, innovative, and dynamic interactions that will result in ...

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