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Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations by Grady Brett Beaubouef

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Effective knowledge generation

Effective knowledge generation first starts with gathering the right information. It also means leveraging multiple channels in order to gather information. In the case of defining business requirements, information gathering should be an iterative process where each iteration refines the scope of your investigation (discovery). For supporting effective knowledge generation, we need to perform the following tasks:

  • Gather
  • Review
  • Refine
  • Relate

Gather information

First, your information gathering approach should be in alignment with the implementation scope. Asking questions outside the area of interest is a waste of time and effort, and may cause confusion for the customer. Second, in order to understand the information ...

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