Chapter 13

Managing Problems Related to Value Delivery

The problems we have considered to this point actually arise with relative frequency in the majority of technology and information systems implementation projects, and it is generally accepted that these problems do have an adverse impact on projects. We will now examine project value, a concept that offers broader differences of opinion, because it is open to interpretation based on how we perceive value and based on the different ways we have to generate or obtain value.

The value generated for a client conducting a technology or information systems project will always be difficult to grasp, complex to calculate, and difficult to prove. Therefore, project value is often the first area ...

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