My sincere thanks go to the many people and companies who supported this book with ideas, interviews, statistics, and general good will. Among the individuals are Andrew Drefahl, Ann Fatino, Ardath Albee, Bernice Grossman, Bill Flatley, Bill Hebel, Bill Vorias, Bob Bly, Bob Burk, Bob Hacker, Cesar Correia, Cyndi Greenglass, Dave Laverty, David Azulay, David Gaudreau, Denise Olivares, Gottfried Sehringer, Hugh McFarlane, Jan Wallen, Jim Lenskold, Jim Obermayer, Joe Pulizzi, John Hasbrouck, John Price, Karen Breen Vogel, Katherine VanDiepen, Larry Chase, Laurie Beasley, Lee Marc Stein, Leonard Bronfeld, Linda Tenenbaum, Mark Klein, Marten G. van Pelt, Mary Brandon, Michael A. Brown, Michael Veit, Mike Chaplo, Mike Schultz, Paul ...

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