Chapter . Measuring Behavioral Change

Trainers who invest the time in front-end work clarify the outcomes of training programs in terms of organizational goals and objectives. They have determined measures of current baseline performance and established desired levels of achievement using those measures. Comparing levels of performance—either from improvements on the baseline or by closing the gap on the ideal—after workers complete the training course shows how effective the program was in achieving its underlying business goal.

Establishing that training makes a difference requires that measures of behavior or on-the-job change be built into the training program. When designing evaluation tools, trainers should consider the objectives and desired ...

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