Index

A

Absenteeism, 10, 78, 130

Academic research, 7

Acquisition costs, 80–81

Action plans

for business impact data, 59, 61

example of, 61

goal setting for, 60

implementation of, 62

improvements noted in, 62

isolating the effects of the program, 62–63

monetary value on improvements, 62

performance agreements versus, 59

ROI calculation, 63–64

summarizing of data, 63–64

targets for, 60

unit of measure for, 60

uses of, 59

Activity-based initiatives, 28–29

Alignment, of employee engagement with business needs, 12–14, 37–45

Alternative work systems, 19–20

Application and implementation data. See Level 3 data

Application objectives, of employee engagement programs, 44

Argyris, Chris, 7

Audience, customizing communication of results for, 88–89

B

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